Ordered today, packed tomorrow, with you inside the week. Free over $49.99.
What it costs
Orders over $49.99 ship free. Under that, USPS rates are calculated against your address at checkout and shown before you pay. Nothing is added after you have agreed the total.
What happens just under the threshold
You pay for shipping. We do not round it in your favour at $49.50, and we would rather tell you here than at the last screen. Most two-product orders clear it: the bread box at $34.99 with the bread lame at $16.99 comes to $51.98, and that ships free.
How long it takes
| Stage | Time |
|---|---|
| Packed and handed to USPS | 1 to 2 business days |
| In transit | 3 to 7 business days |
Business days are Monday to Friday, holidays excepted. Order on a Monday and it is normally with you the following week.
Your tracking email
It arrives the moment USPS scans your parcel, which is the same day the box leaves us. Inside it you will find your order number, a list of what is in the box, the USPS tracking number and a link that goes straight to the carrier's page. Nothing else.
If it has not reached you within two business days of ordering, check the spam folder first. Then email hello@kensingtonlondon.com and we will resend it.
If a parcel is late or goes missing
Email us with your order number. That is all we need from you.
We chase the carrier, not you. You should not be sitting on hold to USPS about a box we sent. We open the case, we follow it, and we tell you what we hear. If the parcel is genuinely lost, we replace it or refund it, and you do not have to argue for either.
Where we ship
The United States only. Not Canada, not the UK, not yet.
That reads strangely for a British brand, so here is the honest reason. Shipping abroad properly means quoting you a landed price with duties included, so no courier ever knocks on your door asking for money. It also means a returns route that does not cost more than the product. We have neither in place. Until we do, taking your order would be selling you a problem, and we would rather lose the sale.