What people actually say
You want to know if the thing holds up before you spend the money. Fair. Here is where the answer lives, and it is not on this page yet.
The reviews are on Amazon, not here
We sold on Amazon for years before we built this shop. That is where people left their reviews, and that is where they still are. The lemon squeezer sits at 4.6 out of 5 across roughly three thousand ratings. The butter dish has its own rating history running alongside it, on the same platform, written by the same kind of buyer.
We could copy the good ones across and set them in a nice typeface. We are not going to. A quote with no way to check it is worth nothing to you.
Go and read them where they were written. Our listings on Amazon, including the one and two star ones, which are the only reviews that ever tell you anything.
What those ratings do and do not prove
They prove the tools turned up, worked, and stayed in kitchens long enough for someone to bother writing about them. That is the useful part.
They do not prove that this shop ships well, because this shop has not shipped anything yet. They are also uneven. The squeezer carries 3,064 ratings and the butter dish 1,598, while the bread lame has 52 and the pizza peel 339. A number that small tells you almost nothing, and we would rather say which is which than let one strong average stand in for eight products. Anyone telling you otherwise is counting somebody else's stars.
What we will do differently when reviews start here
Most review sections on most shops are a filtered highlight reel, and you already know it, which is why you scroll past them. So here is the specific promise, in the order it will matter to you.
- We publish the one-star ones. Same page, same size type, same position in the sort. Not tucked behind a filter you have to find.
- We do not delete a review for being negative. The only things that ever come down are spam, abuse, and anything containing someone's personal details. If we remove one, the reason stays on the page in place of it.
- We do not pay for reviews. No discount for a review. No free product for a review. No prize draw, no points, no follow-up email offering you anything at all in exchange for stars.
- We do not edit the words. Not for spelling, not for tone, not to soften a complaint. What you write is what appears.
- Verified purchase or nothing. Reviews come from an order number. We would rather have twelve real ones than four hundred we cannot trace.
- Newest first, by default. Not highest rated first. If the last five people had a problem, you should see that before you see a good week from last spring.
- If a review makes us change something, we say so underneath it. A complaint that led to a fix is the most useful thing on any product page, and most shops quietly bury it.
The part that makes us look bad
There is nothing here. Zero reviews, zero stars, no average to quote. The shop is pre-launch and everything currently shows sold out, so nobody has had the chance to be pleased or annoyed by an order from us.
Building this page now, empty, is a slightly ridiculous thing to do. We are doing it anyway, because the rules are easier to write before there is anything to hide behind. Come back in a few months and hold us to every line above.
How to leave one, when the time comes
Once your order has arrived, you will get one email asking what you think. One. It will not offer you anything, and it will not ask you to only write if you are happy.
If something has gone wrong, you do not need a review to get it sorted. Email us with your order number and a photo, and we answer within two business days. The lemon squeezer carries a lifetime guarantee. Everything else carries two years.