One email address. A real person on the other end. Normally answered within one business day.
Email us
Monday to Friday. We aim to answer within one business day and we have never needed more than two. You will not get a reply at midnight, but you will get a real one.
What to email about, and what to send
| If you are asking about | Send us |
|---|---|
| Where your order has got to | Your order number |
| Something that arrived faulty or broken | Your order number and a photo of the fault |
| A guarantee claim, including the lifetime one on the lemon squeezer | Your order number and a photo |
| A return or an exchange | Your order number and which item |
| Whether something will fit, before you buy it | The measurement you need it to clear |
| Wholesale or a larger order | Quantity and which products |
Why the photo matters
A photo turns three emails into one. With the order number and a picture we can usually settle a fault on the first reply, without asking you to post anything back or prove anything to us. Send the photo first and you save yourself a week.
One thing we cannot help with
We cannot look up an order placed anywhere other than here. If you bought from another seller, they hold the order and the guarantee, and we would only be guessing. Everything else, ask us.